Volunteer

Family Story: Hayley’s Daily Joy at the Claw Machine

“Medical technology today is not what it used to be. This battle is not as hard to fight as before. Let us keep fighting—stay strong!”

At our Shatin House,  the very first house of Ronald McDonald House in Hong Kong, which is also the first in Asia—continues to provide a “Home away from Home” for families of sick children. Among those currently sheltered within here are young Hayley and her mother.

Overnight, Small Things Became Big Things

“Mummy, it hurts.” From last December, six-year-old Hayley began complaining of pain in her limbs. At first, the discomfort came and went, but by January, when her parents saw the pain getting worse, they decided to take her to Tuen Mun Hospital’s emergency department.

That night, the doctor felt lumps in Hayley’s neck and liver during the examination. He gently advised the parents to prepare themselves for the worst, offering a preliminary diagnosis of leukemia. Everything happened so fast and so suddenly that all her mother could think was, “Does she need surgery?” and “Do we need to donate bone marrow?”

The following day, Hayley was transferred to the Children’s Hospital, where the diagnosis was formally confirmed: T-cell Acute Lymphoblastic Leukemia.

“It went from something small to something big, all in one night,” her mother said. That summary was just the beginning. What followed was an overwhelming amount of information, intensive treatment plans, survival rate statistics, and the start of chemotherapy. Hayley’s parents chose to face it with strength and calmness, because there was only one path forward: to trust the treatment and take it step by step.

The Challenge of a Short Leave from the Hospital

On their very first day at the hospital, a medical social worker introduced Ronald McDonald House to Hayley’s mother. But back then, her knowledge of the charity was limited to McDonald’s restaurants and the charity raffle tickets;—she didn’t really understand the service. Although the family lived in Tuen Mun, she thought they could just go home if needed, so she politely declined the offer.

Reality, however, soon presented a harsh lesson. During a brief three-day home leave, Hayley developed a fever and had to be rushed back to the hospital. For a child with leukemia, a fever during chemotherapy can be very serious, and treatment has to be paused. This incident not only prolonged the entire treatment process but also put the whole family on edge.

Her mother realized that with all the clutter and toys at home, it was impossible to maintain a completely sterile, clean environment. At the same time, Hayley’s little sister often had a runny nose or cough from kindergarten. To protect Hayley from cross-infection, even if she could leave the hospital again briefly, she couldn’t go home.

A Fully Equipped Second Home

“My first impression upon arrival was how peaceful and clean it was. More importantly, you truly do not need to bring a single thing to move in,” her mother notes with profound gratitude. For a mother who has to take care of a sick child, and can hardly find time to buy daily necessities, the thoughtful arrangements at the House were touching.

What her mother appreciates most is the communal kitchen, fully equipped with utensils and rice cookers. Without needing to buy anything new, she could easily steam a fish and cook a bowl of rice, preparing fresh, nutritious home-cooked meals to boost Hayley’s strength and immunity.

For little Hayley, the House felt more like a colorful playground. What attracted her most was the claw machine. ” I can play with the claw machine whenever I want!” That became her daily entertainment during treatment. Her father works during the weekdays, and her younger sister has school. Because of this, they would make a special trip to visit on weekends so the whole family could finally spend some time together.

These were moments hard to achieve inside a hospital.

Easy Moments Within a Routine

Over the past three months of her stay, Hayley has established a comforting routine. Between regular hospital checkups, school assignments, and watching television, she enthusiastically participates in activities organized by the House, such as pizza-making workshops and Easter egg hunts. These vibrant, ordinary slices of life offer a beautiful distraction from her therapy.

Before moving here, Hayley often ran a fever after chemotherapy. But during her stay at Ronald McDonald House, she hasn’t had a fever again. In Hayley’s eyes, Ronald McDonald House is warm “yellow”—the color of the Shatin House building, and perhaps also a ray of sunshine brightening her journey through illness.

Words from the Heart for Companions

The House is far more than a place to pass the time or a physical shelter; it is a profound haven where parents can exchange knowing nods, share quiet conversations, and vent their frustrations. Though Hayley’s mother smiles and acknowledges that everyone has to go through their own journey and that excessive advice is rarely needed, she admits that the silent, empathetic companionship of other families brings an invaluable sense of peace.

To other families currently navigating similar storms, she offers these words of encouragement: ” Medical technology today is not what it used to be. This battle is not as hard to fight as before. Let us keep fighting—stay strong!”

Hayley’s family story continues to unfold within the embrace of the little yellow house. There, the beloved claw machine and the fully equipped kitchen remain their  corners of joy in the fight against illness.

 

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      Tel: (+852) 2947 8778 (Office Hour: 09:00 - 18:30)
      Fax: (+852) 2947 8780
      Email: Kwun Tong House - [email protected]; Shatin House - [email protected]

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      10公里: HK$1,800 或以上
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      全程馬拉松: HK$2,500 或以上

      參加者請按以下指定金額於「其他金額」空格內輸入合適金額。

       
      10公里: HK$1,800 或以上
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      Not Accepted Items

      Sha Tin House

      Item
       
       
       
       
       
       

      Kwon Tong House

      Item
       
       
       
       
       
       

      Toys

      Sha Tin House

      Item
      Switch Games
      Plush Toys (Vending Machine)
      “Lego”  Toys
      “Marvel”  Toys
      “Frozen”  Toys
      Electronic Products

      Kwon Tong House

      Item
      Switch Games
      PS5 Games
      “Lego”  Toys
      “Marvel” Toys
      “Frozen” Toys
      Electronic Products

      Application Form

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        IN THE KITCHEN/Food Bank

        ItemQty.Approx Monetary Value(HK)
        Organic Sunflower Cooking Oil (500ml)

        30 bottles

        $2400
        Vegetarian Rice Noodles

        30 packs

        $1800
        Soup Packets30 packs$1280

        Organic Gummy Bears (25g x 10)

        30 packs$2100
        Organic Biscuits (400g)30 packs$1200
        Enviromental Friendly Dish Washing Detergent30 pcs$1800
        Saran Wrap / Ziploc Bag/ Aluminium foil/Butter paper30 pcs$1200

        SPONSOR A HOUSE MEAL / DIRECT SERVICE

        Item Details Approx Monetary Value(HK)
        Fresh Fruits Sponsor weekly fresh fruits for 60 guests $3000/month
        Fresh Meat Sponsor weekly fresh meat for 60 guests $4000/month
        Organic Vegetables Sponsor monthly fresh vegetables for 60 guests $4000/month
        Supermarket Coupons Sponsor monthly supermarket coupons for 60 guests $4000/month
        House Meal Sponsor a House Meal for 60 guests $6000/meal

        AROUND THE HOUSE

        Item Qty. Approx Monetary Value(HK)
        Liquid laundry detergent & softener 30 sets $2100
        Facial box tissues 250 boxes $1000
        Toilet Rolls 30 packs $1200
        Garbage bags for house unit 51cmx51cm (white) (50 pcs/pack) 30 packs $750
        Trash bags for kitchen (black) (100 pcs/pack) 5 packs $650

        IN THE KITCHEN/Food Bank

        ItemQty.Approx Monetary Value(HK)
        Organic Sunflower Cooking Oil (500ml)

        30 bottles

        $2400
        Vegetarian Rice Noodles

        30 packs

        $1800
        Soup Packets30 packs$1280

        Organic Gummy Bears (25g x 10)

        30 packs$2100
        Organic Biscuits (400g)30 packs$1200
        Enviromental Friendly Dish Washing Detergent30 pcs$1800
        Saran Wrap / Ziploc Bag/ Aluminium foil/Butter paper30 pcs$1200

        Kitchen Supplies

        Sha Tin House

        Item
        Kitchen Scissors
        Kitchen Peelers for Carrots & Potatoes
        Extra Large Size Rubbish Bags (Heavy Duty)
        Kitchen Plastic Wrap with Easy Cutter (550 ft)
        Glad Aluminium Foil (75 ft)
        Cleaning Towels

        Kwon Tong House

        Item
        Kitchen Scissors
        Kitchen Peelers for Carrots & Potatoes
        Kitchen Plastic Wrap with Easy Cutter (550 ft)
        Glad Aluminium Foil (75 ft)
        Cleaning Towels

        Daily Supplies

        Sha Tin House

        Item
        Boxed Tissue Paper
        Toilet Rolls
        Alcohol Wipes
        Disinfecting Wipes
        Disinfectants or Antiseptic Liquid for Household Cleaning
        Dishwashing Detergent
        Kitchen Sponges
        Laundry Powder and Softener
        Medium Size Rubbish Bags

        Kwon Tong House

        Item
        Boxed Tissue Paper
        Toilet Rolls
        Disinfecting Wipes
        Jif Cleanser
        Kitchen Sponges (Non Scratch)
        Laundry Powder and Softener
        Rubbish Bags(51cmx51cm -white)
        Towel
        Saran Wrap / Ziploc Bag/ Aluminium foil

        Food Items

        Sha Tin House

        Item
        Cooking Oil 
        Dry Noodles or Pasta – Udon, Buckwheat Noodles, Rice Noodles, Macaroni
        Cereals–Corn Flakes, Oatmeal
        Supermarket Coupons

        Kwon Tong House

        Item
        Cooking Oil 
        Dry Noodles or Pasta – Udon, Buckwheat Noodles, Rice Noodles, Macaroni
        Cereals–Corn Flakes, Oatmeal
        Soup Packets
        Soda Crackers (Individually packed)
        Supermarket Coupons
        Eggs (10pcs./Pack)
        Fresh Fruits (weekly)

        Donor Contact Information

        Item Details

        Estimated Value *
        Drop files here or
        Max. file size: 5 MB, Max. files: 5.

          For enquiries, please contact House Team through the information below:


          Tel: (+852) 2947 8778 (Office Hour: 09:00 - 18:30)
          Fax: (+852) 2947 8780
          Email: Kwun Tong House - [email protected]; Shatin House - [email protected]