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Frequently Asked Questions

Answers to your questions

We’re always happy to answer any questions you might have. If you can’t find your question answered under the programs below, contact us.

Ronald McDonald House

How can I stay at a Ronald McDonald House?

1. Contact the Medical Social Service Unit (or the Medical Social Worker) at the hospital where your child will receive treatment and provide them with your intended arrival date. They will contact us on your behalf and confirm your application.

2. Because each child's treatment is unique, a family’s stay at the House is unpredictable. In general, Ronald McDonald House programs offer rooms for families of pediatric patients under 18 years old. The maximum length of stay at a Ronald McDonald House is based on room demand, the child's treatment period, and their living condition at where they intend to recover.

Who owns and operates Ronald McDonald House in Hong Kong?

The Ronald McDonald House in Hong Kong is owned and operated by the Ronald McDonald House Charities of Hong Kong. It is governed by a Board of Directors who are responsible for program development, standards and operations of both the Ronald McDonald House and the Ronald McDonald House Charities who raises fund to support the House operation.

How is the Ronald McDonald House in Hong Kong funded?

Generous supporters like you help fund Ronald McDonald Houses. The majority of our programming funds come from individuals, organizations and businesses from different industries.

Doesn't McDonald's Restaurants (Hong Kong) Limited fund Ronald McDonald House?

McDonald's Restaurants (Hong Kong) Limited is our mission partner and generously fund part of the Ronald McDonald House operation via.
The collection of customer's donation at local McDonald's restaurants' donation boxes.
However, the majority of the annual operating income comes from individual and other corporate donors.

How long do families usually stay at a Ronald McDonald House?

Stays can be as short as one night or as long as several months, depending on the child's illness and treatment.

How can I support a Ronald McDonald House?

You can support RMHC of Hong Kong in a number of ways, or we could not operate Ronald McDonald House without donations from individuals and groups. Click here to learn more about getting involved with RMHC.

CONTACT US
Address: 23 To Shek Street, To Shek Village, Shatin, N.T., H.K.
Tel: (852) 2947 8778
Fax: (852) 2947 8780
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Keeping families together to help kids heal and cope better

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MEET OUR FAMILIES

Keung Keung
Keung Keung
In Ronald McDonald House®, we have many great mothers and we can learn from their touching stories. Without our “home-away-from-home” service, these mothers would have to experience more hardships when facing their difficult times. Let’s read the story of Keung Keung.
In Ronald McDonald House®, we have many great mothers and we can learn from their ...
Him-Him
Him-Him
Him-Him stayed in Ronald McDonald House® after he was diagnosed with acute lymphoblastic leukemia. The new “Home” let him receive treatment more conveniently…
Him-Him stayed in Ronald McDonald House® after he was diagnosed with acute lymphoblastic ...
Wah Wah
Wah Wah
Wah Wah was diagnosed with gastrointestinal hemangioma of tract when she was 5 months old. When Wah Wah was in the hospital for the first two months, her mom was anxious and worried and her dad could not go to work. The couple had to shuttle between their Tai Po home and the hospital every single day. Wah Wah’s sister, Kwan Kwan was nine years old by then. She felt more like an orphan as her parents’ attention was all on Wah Wah. With the existence of the Ronald McDonald House (RMH), their family life and relationship turned normal and better.
Wah Wah was diagnosed with gastrointestinal hemangioma of tract when she was 5 months ...
Durjoy
Durjoy
Durjoy – a name that symbolizes the invincible. This name belongs to a strong 5-year-old boy who has always been fighting with challenges in his life.
Durjoy – a name that symbolizes the invincible. This name belongs to a strong 5-year-old ...
Ho Him
Ho Him
My son Ho Hin was diagnosed with medulloblastoma when he wasn't even one year old. I needed to start a long journey of treatment with him on my own because at that time my husband was working in the Mainland. Thankfully a social worker concerned our case and referred us to move into the Ronald McDonald Charities House®. Afterwards, my son suffered from another illness, and we moved into the House again.
My son Ho Hin was diagnosed with medulloblastoma when he wasn't even one year old. ...
Keung Keung
Keung Keung
In Ronald McDonald House®, we have many great mothers and we can learn from their touching stories. Without our “home-away-from-home” service, these mothers would have to experience more hardships when facing their difficult times. Let’s read the story of Keung Keung.
In Ronald McDonald House®, we have many great mothers and we can learn from their ...
Him-Him
Him-Him
Him-Him stayed in Ronald McDonald House® after he was diagnosed with acute lymphoblastic leukemia. The new “Home” let him receive treatment more conveniently…
Him-Him stayed in Ronald McDonald House® after he was diagnosed with acute lymphoblastic ...
Wah Wah
Wah Wah
Wah Wah was diagnosed with gastrointestinal hemangioma of tract when she was 5 months old. When Wah Wah was in the hospital for the first two months, her mom was anxious and worried and her dad could not go to work. The couple had to shuttle between their Tai Po home and the hospital every single day. Wah Wah’s sister, Kwan Kwan was nine years old by then. She felt more like an orphan as her parents’ attention was all on Wah Wah. With the existence of the Ronald McDonald House (RMH), their family life and relationship turned normal and better.
Wah Wah was diagnosed with gastrointestinal hemangioma of tract when she was 5 months ...
Durjoy
Durjoy
Durjoy – a name that symbolizes the invincible. This name belongs to a strong 5-year-old boy who has always been fighting with challenges in his life.
Durjoy – a name that symbolizes the invincible. This name belongs to a strong 5-year-old ...
Ho Him
Ho Him
My son Ho Hin was diagnosed with medulloblastoma when he wasn't even one year old. I needed to start a long journey of treatment with him on my own because at that time my husband was working in the Mainland. Thankfully a social worker concerned our case and referred us to move into the Ronald McDonald Charities House®. Afterwards, my son suffered from another illness, and we moved into the House again.
My son Ho Hin was diagnosed with medulloblastoma when he wasn't even one year old. ...
Angus Au
Angus Au
Angus stayed in Ronald McDonald House® with his mom in 2001. Since then, our House has become their second “Home” and they are one of our most committed volunteers…
Angus stayed in Ronald McDonald House® with his mom in 2001. Since then, our House ...
John
John
Brought up in a divorced family, John was diagnosed with leukemia when he was eight years old. Being a single parent, John’s mother was under great pressure and could not deal with the situation alone. Fortunately, John’s doctor referred the family to Ronald McDonald House® where they received tremendous support during their difficult time.
Brought up in a divorced family, John was diagnosed with leukemia when he was eight ...
Tao Tao
Tao Tao
Tao Tao was born in a small town in Canton province in China. He was a very cheerful little boy who brought much fun and love to his family.
Tao Tao was born in a small town in Canton province in China. He was a very cheerful ...
Cheuk Chi
Cheuk Chi
Life is full of adversity. My two lovely daughters suffered from Thalassemia, which made me live in hardship for ten years in order to take care of them. Fortunately, we got chances to accommodate at the Ronald McDonald House®. It not only helped me take care of my daughters but also giving me a chance to talk to its staff members and volunteers when I was depressed and doing physical exercise to relax. Luckily, the pair eventually recovered.
Life is full of adversity. My two lovely daughters suffered from Thalassemia, which ...
Tam Wai Lin
Tam Wai Lin
Firstly, I thank for Ronald McDonald House has granted me the 10 Years Volunteer Service Award. That recalls my son incident happened 15 years ago: he was very sick and stayed in hospital, was referred by hospital to stay in Ronald McDonald House. I was full of worries when moved in.
Firstly, I thank for Ronald McDonald House has granted me the 10 Years Volunteer ...
Angus Au
Angus Au
Angus stayed in Ronald McDonald House® with his mom in 2001. Since then, our House has become their second “Home” and they are one of our most committed volunteers…
Angus stayed in Ronald McDonald House® with his mom in 2001. Since then, our House ...
John
John
Brought up in a divorced family, John was diagnosed with leukemia when he was eight years old. Being a single parent, John’s mother was under great pressure and could not deal with the situation alone. Fortunately, John’s doctor referred the family to Ronald McDonald House® where they received tremendous support during their difficult time.
Brought up in a divorced family, John was diagnosed with leukemia when he was eight ...
Tao Tao
Tao Tao
Tao Tao was born in a small town in Canton province in China. He was a very cheerful little boy who brought much fun and love to his family.
Tao Tao was born in a small town in Canton province in China. He was a very cheerful ...
Cheuk Chi
Cheuk Chi
Life is full of adversity. My two lovely daughters suffered from Thalassemia, which made me live in hardship for ten years in order to take care of them. Fortunately, we got chances to accommodate at the Ronald McDonald House®. It not only helped me take care of my daughters but also giving me a chance to talk to its staff members and volunteers when I was depressed and doing physical exercise to relax. Luckily, the pair eventually recovered.
Life is full of adversity. My two lovely daughters suffered from Thalassemia, which ...
Tam Wai Lin
Tam Wai Lin
Firstly, I thank for Ronald McDonald House has granted me the 10 Years Volunteer Service Award. That recalls my son incident happened 15 years ago: he was very sick and stayed in hospital, was referred by hospital to stay in Ronald McDonald House. I was full of worries when moved in.
Firstly, I thank for Ronald McDonald House has granted me the 10 Years Volunteer ...
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