• Plan and reach out to potential partners to increase revenue for the "Host a Fundraiser" program.
• Increase the income for the Kindness Program and handle the operations.
• Support major events by handling vendor sourcing, venue sourcing, on-site logistics and other duties, including weekend shifts as required.
• Maintain and update the Corporate, Donor, and Volunteer (VMS) databases to ensure all records are accurate.
• Assist in recruiting new volunteers for one-off & regular volunteer programs.
• Handle assigned necessary paperwork and administrative tasks for both the Fundraising and Volunteer teams.
• Provide hands-on support for large-scale volunteer events and fundraising activities, including weekend shifts as required.
• Complete any other duties or special projects assigned by supervisors.

• Higher Diploma with at least 2 years working experience; Degree holder in any discipline; fresh graduates are welcome to apply.
• Passionate about working in NGO sector and making impact on families.
• Eager to run program workshops and events, and to lead children’s groups.
• Helpful, proactive, and willing to learn.
• Able to handle repetitive administrative tasks with accuracy.
• A team player who enjoys working in a fast-paced NGO environment.
• Proficiency in written and spoken English and Chinese.
• Proficiency in PC skills, including MS Word, Excel, PowerPoint, Chinese word processing.

• The House Team is the core team that provides & delivers services and care to our users. It serves as the key contact point of our users, i.e. our residents or day visitors who are families with children who are ill or injured.  The Team Head shall lead the House team to work according to RMHC’s mission, to provide essential services and care that remove barriers, strengthen families and promote healing when children need healthcare.  The notion of healing reflects our commitment to the health and well-being of sick children and their families.
• The House Team should conduct check-in/check-out, welcome and orient new families in a home-like atmosphere and provide thorough briefing on all house rules and guidelines. The team will also regularly engage with the families to provide care and essential services to help families overcome challenges and barriers they face when their children need healthcare.
• The House Team should provide support to strengthen families when they needed it most, particularly to improve their psychosocial well-being and overall quality of life and experience in RMHC through our services and care in the house.
• To achieve these goals, the House Team Head should:

Work closely with the Facility Team to ensure smooth running of the house operation, considering the 24-hour daily nature of the service. Collaborate with the Facility Team to maintain a safe and comfortable living environment and to ensure that reasonable and necessary supplies are provided to residents.
Collaborate with the Development Team and ensure resources, including in-kind donations, and the support sourced from external counterparties, such as corporates or other funding agencies, are appropriately utilized Support Development Team in fundraising and events as necessary, and on guest visits and tours.
Collaborate with the Volunteer Team and ensure all house programs/activities support and improve the psychosocial well-being of our users. Provide constructive suggestions regarding programming and house activities to ensure successful deliveries to our users and visitors.
Work with the House Manager at the Shatin House on operations and family issues.

• Conduct a periodic review of the House Operations Manual / Standard Operating Procedure and propose, as necessary, appropriate changes, additions, or deletions to the document.
• Be responsible for the supervision, training, and evaluation of the House Team members, as well as scheduling the manpower to ensure all shifts are covered at all hours in the Kwun Tong House Team, including weekends and holidays.
• Maintain good collaboration and relationships with medical professionals and social workers from partner medical facilities regarding referral procedures, case prioritization, confirmation procedures, length of stay evaluation, on-going support to the families during their stay at RMHC, etc.
• Review, recommend, and implement guidelines and policies in conjunction with the CEO to ensure a safe and pleasant experience for families.
• Work with the Finance Team to control the House budget and follow the procurement policy for purchases and service outsourcing.
• Ensure all incidents and accidents are properly investigated, reported and followed up. Conduct regular check-ups to ensure the service quality and effectiveness.
• Conduct family meetings and room inspections as required and prepare reports (including a regular visiting report) on family responses to the CEO.
• Act as secretary of the House Operations Committee .

• Degree holder in Social Work or related discipline. Experience in Residential Care homes and Rehabilitation services is preferred.
• Minimum 10 years’ post-qualification experience in social services with at least 5 years in a management position.
• Strong interpersonal skills and good track record in managing team.
• Be sensitive and have sound judgement.
• Solid experience in crisis management, handling critical situations and emergencies.
• Experience and knowledge in residential, housekeeping management, organizing events, facilities management or building management will be an advantage.
• Good financial management and administration skills.
• Strong leadership and project management skills, a good team player, and be able to work independently and multi-tasking in a fast-paced environment.
• Strong communications in both English and Chinese, written and verbal. The ability to speak Mandarin is an advantage.
• Hands-on knowledge of MS Office applications.
• Able to work a flexible schedule, including weekends and public holidays when needed, according to operating needs.

• Support the Senior Manager in planning and executing fundraising campaigns, corporate partnership initiatives, membership/loyalty programs, and community engagement projects to achieve annual targets.
• Explore and develop new corporate partnership opportunities, nurture new and existing donors, and boost participation in fundraising campaigns and events.
• Provide support in donor relationship management, including preparing proposals, presentation materials, acknowledgement letters, reports, and coordinating donor meetings and visits to the House.
• Assist in servicing corporate partners and individual donors, ensuring timely follow-up, proper documentation, and high-quality engagement to strengthen long-term relationships.
• Evaluate, engage, and coordinate with business partners such as production houses, agencies, and vendors to ensure quality deliverables and compliance with RMHC Hong Kong’s internal policies.
• Coordinate fundraising events (online and offline), volunteer engagement activities, and partnership programs, including logistics, budgeting, timeline management, and post-event evaluation.
• Maintain and manage Donor and Volunteer Management Systems (VMS), ensuring data accuracy, proper record-keeping, reporting, and administrative support for the Development team.
• Prepare reports, analysis, campaign tracking, and financial summaries, and provide administrative support to the Assistant Director, Senior Manager and team, contributing to overall team success and organisational objectives, and perform ad hoc duties as assigned.

• Degree holder in Marketing, Communications, Business Administration, or related discipline.
• Minimum 5 years of relevant experience in fundraising, corporate partnership development, donor relations, event management, or NGO sector.
• Experience in donor servicing, corporate visits, proposal preparation, and stakeholder engagement is preferred.
• Strong project coordination, communication, presentation, and organizational skills.
• Proficient in Microsoft Office and familiar with digital marketing and database management.
• Proactive, detail-minded, adaptable, and able to work independently while being a strong team player.
• Committed to RMHC HK’s mission and passionate about supporting families in need.

• House Operations & Family Support, support daily house operations, including family check-in/out, guest briefings, hospital referrals, and handling family concerns with confidentiality./li>
• Administration & Reporting, maintain records, filing systems, CRM/PMS data, house statistics (occupancy, expenditure, guest data), and operational reports.
• Program & Outreach Support, coordinate house programs, retreats, outings, and interest classes with external parties and partner hospitals.
• Volunteer Coordination, engage and support volunteers in housekeeping, food bank refills, cleaning, laundry, and program assistance.
• Inventory & Donation Management, oversee storerooms, food bank, Magic Room, mask supplies, and donated items, conduct monthly stock checks, and minimise wastage./li>
• Procurement, Finance & Facilities Coordination, assist in sourcing supplies, maintain petty cash and reimbursements, and coordinate with Facilities, cleaning, and security teams to ensure smooth operations.
• Service Excellence & Ad Hoc Support, uphold safety and hospitality standards, support communications and reporting, provide comprehensive operational support, and perform other ad hoc duties as assigned.

• Diploma holder or above preferred, with relevant experience in social service, hospitality, community work, or program coordination.
• Experience in family facility operations, administrative support, or coordination work is an advantage.
• Good communication and interpersonal skills; able to engage comfortably with families, volunteers, and stakeholders.
• Organized, detail-oriented, and able to manage multiple tasks efficiently.
• Proactive, responsible, and able to work as a team.
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint) and simple data entry.
• Willing to work on weekends or evenings when programs or house needs arise.
• Commitment to RMHC HK’s mission and to supporting families in need.
• Working Hours: 5-day work week (Monday to Sunday roster), 8.5 hours per day within 7:30 a.m. – 9:00 p.m. (including 1 meal hour).