Key Responsibilities:

• Facilitate and maintain Family Centered Care and home-like atmosphere to sick children and families.
• Assist House Manager in overseeing daily house operations and handling family issues. All key issues must be well documented.
• Assist in drafting and revising Standard Operating Procedure (SOP) of House Operations.
• Maintain good coordination and relationships with doctors, medical social workers and other professionals on referral procedures, prioritization of cases, confirmation procedures and length of stay evaluation, etc.
• Work collaboratively with Development Team and Volunteer Program Team on fundraising events, PR functions and volunteer programs, and with Shatin House Team on operation and family issues.
• Ensure all incidents and accidents are properly investigated, reported and followed-up. Conduct regular check-up to ensure the service quality and effectiveness.
• Assist in monitoring expenditure of the House. Strictly follow the budget and procurement policy for purchases and out-sourced services.
• Ensure all supplies and in-kind donations are properly cared for and used.

Requirements:

• Higher diploma, associate degree and/or degree holder preferably in Social Work or related discipline.
• Minimum 5 years of relevant experience in child and family residential services.
• Experience in serving people, especially children and youth with serious illness is highly preferred.
• Experience in working at international charity is an advantage.
• Good problem solver and team player, ability to work independently and manage multiple tasks.
• Ability to deal with challenging or confrontation behavior, handle sensitive and confidential situations.
• Proficiency in both English and Chinese, written and verbal. The ability of speaking Mandarin is an advantage.
• Hands-on knowledge of MS Office applications.
• Working in shifts, including weekends and public holidays when needed.

Interested parties please send your CV with present and expected salary to us.